Tenants

If you are considering renting a property, our experienced team of trained professionals are here to guide you through every step of the process.

We understand that choosing to rent a property is a major decision and that, whilst you are not the owner of the property, it will be your home for the duration of the tenancy.

Below is our seven step guide to successfully renting:

Step 1 - Register your interest

The first step to finding the right property is to register with us either by calling into our office, emailing or phoning us.

Our experienced team are conversant in over twenty different languages and will take the time to understand your needs and communicate with you in the most appropriate manner.

You can also register here for automatic Property Updates and you will receive emails as soon as we add properties to our site that fall within your search criteria.

Step 2 - Finding the right property

Once we have a clear understanding of your requirements, we will notify you of properties that match your criteria and keep you informed of new properties as soon as they become available in the market.

Step 3 - Managed property

An increasing number of tenants insist on renting fully managed properties for complete peace of mind. Renting a managed property has the benefit of our dedicated property management team to handle your day-to-day issues and emergency contact details should a problem arise.

By renting through RAM Estates, you will also have the assurance that your property is fully compliant with all safety regulations (including Gas and Carbon Monoxide Safety, Electrical Safety and Furniture and Furnishings Acts) and any local licensing requirements that may apply.

Step 4 - The key to successful viewings

In order to secure a property we recommend an early viewing. We will accompany you throughout so that we are on hand to answer any questions immediately and advise where necessary.

Step 5 - Making an offer

Once you have identified a suitable property you will be required to complete an application for tenancy where you may state any special conditions of the offer and provide details for your references and identity checks. We will then communicate this offer to the landlord. We will also inform you of any charges and take any payments required. Anyone who is over the age of 18 will be asked to fill out an application form. Please ensure that all sections of the form are completed, we will then process your references quickly and confidentially

Step 6 - Offer agreed

If your offer is accepted we will organise the following regardless of whether your property is managed:

  • Collect references from the referees that you have provided.
  • Complete the legally required Right to Rent check if you are not a UK citizen.
  • Arrange signing of the Tenancy Agreement.
  • Collect your moving in payment (rent + deposit).
  • Arrange the check-in and inventory.

Step 7 - Completion

Upon completion, you will be given a set of keys and if your property is managed we will provide you with your dedicated property manager's contact details.


Content Insurance

We strongly recommend that you obtain adequate contents insurance. If you would like a free, no obligation quotation please speak to one of our branch representatives or alternatively call any insurance company directly for an instant quote. The Landlord is not responsible for insuring any of your personal belongings.



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Tenant information

Permitted payments & tenant protection information

For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if lower, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019. For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments: Holding deposits (a maximum of 1 week's rent); Deposits.

Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Payments for the late payment of rent;
A breach of a term of the contract;
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.

Permitted payments and tenant protection information

In addition to publishing relevant fees, lettings agents are also required to publish details of: the redress scheme they are a member of; and the name of the approved or designated Client Money Protection scheme they are a member of (if any).

We are required by law to carry out a Right to Rent check on all occupiers over the age of 18, irrespective of whether they are a tenant or a permitted occupier. This is entirely separate from tenant referencing and there is no charge for this. Your local branch will advise you as part of the application process.

We request you to check for any corrections or changes required as per law or matching other agent profile.

Our Office

57 High Street, Barkingside, Ilford, Essex, IG6 2AD
020 8550 8788
ilford@ramestateagent.com